Update: Alexander Street Press Streaming Video Errors

Last week, several listeners reported buffering problems with Alexander Street Press videos.   Our vendor believes the problem has been fixed.  Some users have reported they can now view their title with no problem.

If you encounter a problem, please do the following: Press the “Esc” key 3 times rapidly and a diagnostic report will pop up, then click on “Refresh session – OK” and wait for a few seconds for the page to refresh and the video to reload. If the problem continues, please email a screen shot of the diagnostic report to library@grcc.edu so librarians can continue to investigate.

We apologize for the inconvenience this has caused students and faculty.

 

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